Frequently Asked Questions

Store Location:
91/11, Yadunath Sanyal Road, Latouche Road, Lucknow - 226001

Business Hours:

• Monday - Saturday: 9:30 AM - 8:00 PM
• Sunday: 10:00 AM - 6:00 PM
• Public Holidays: 10:00 AM - 4:00 PM

Note: We recommend calling ahead if you're traveling from far to ensure we're available to assist you.

You can contact us through multiple convenient channels:

• Phone: 7905201953, 9648883359, 0522-4590521
• Email: yashenterprises2021.lko@gmail.com
• WhatsApp: 9648883359 (for quick queries)
• Visit: Our store at the above address
• Online Form: Use the contact form on our website

For urgent requirements, we recommend calling or WhatsApp for immediate assistance.

Our experienced team can help you select the right product for your specific application. To assist us better, please provide:

• Application Type: Residential, commercial, or industrial
• Electrical Specifications: Voltage, current, power rating requirements
• Environmental Conditions: Indoor/outdoor use, temperature, humidity levels
• Specific Requirements: Any special standards or certifications needed
• Project Details: Size of project and timeline

You can call us, visit our store, or send your requirements via email/WhatsApp for personalized recommendations. For complex projects, we can arrange site visits by our technical team.

Yes, absolutely! We provide comprehensive technical documentation for all products:

• Technical specifications sheets
• Product datasheets and catalogs
• Installation manuals and guides
• Safety certifications and compliance documents
• Warranty information and terms

You can request these documents when enquiring about a product. For complex products like switchgears and control panels, we can also arrange:

• Technical presentations
• Product demonstrations
• Meetings with brand technical representatives
• Site visits for large projects

All documentation is available in digital format and can be emailed upon request.

We accept multiple secure payment methods for your convenience:

1. Cash Payments:
• For in-store purchases
• For delivery orders (on delivery)

2. Bank Transfers:
• NEFT • RTGS • IMPS to our company bank account
• Account details provided upon request

3. Cheque Payments:
• Account payee cheques in favor of "Yash Enterprises"
• Subject to clearance period

4. UPI Payments:
• PhonePe • Google Pay • Paytm • Other UPI apps
• Instant payment confirmation

5. Credit/Debit Cards:
• Through card swipe machines at our store
• Secure payment processing

Corporate Clients: Special payment terms can be discussed based on order value and business relationship.

Yes, we offer competitive pricing and special discounts for bulk orders!

Discount percentage varies based on several factors:

• Order Value: Higher value orders qualify for better discounts
• Product Category: Different products have different margin structures
• Order Frequency: Regular customers enjoy preferential pricing
• Payment Terms: Advance payments may qualify for additional discounts
• Project Size: Large projects get special project pricing

To Get a Quotation:
Please share your detailed requirements including: • Product specifications and quantities
• Delivery timeline
• Project details
• Any special requirements

We'll provide you with the best possible pricing and work with you to meet your budget requirements.

Note: For ongoing projects, we can set up special pricing agreements for the duration of the project.

Delivery time depends on several factors:

Factors Affecting Delivery Time:

• Product Availability: Most standard products are available for immediate dispatch
• Order Size: Large orders may require additional processing time
• Custom Requirements: Customized products take longer (1-2 weeks)
• Delivery Location: Distance from our store affects transit time
• Weather Conditions: May affect delivery during monsoon season

Typical Delivery Timelines:

• Lucknow City: 1-2 days (most orders delivered same/next day)
• Uttar Pradesh (Other Cities): 3-7 days
• Other States: 7-14 days
• Urgent Deliveries: Available at extra charge (contact for details)

We provide estimated delivery timelines when you place your order and keep you updated on any changes.

Yes, we provide complete order tracking for all delivered orders!

Once Your Order is Dispatched, We Provide:

• Delivery Partner Details: Name of logistics company
• Tracking Number: For online tracking
• Estimated Delivery Date: Expected delivery timeline
• Contact Information: Delivery person's contact details
• Real-time Updates: SMS/email notifications

For Local Deliveries (Lucknow):
We provide: • Delivery person's contact details
• Estimated delivery time window
• Direct phone support for delivery queries

How to Track:

1. Use the tracking number on the logistics company's website
2. Call our customer support for updates
3. Check SMS/email notifications
4. Contact the delivery person directly (for local deliveries)

You can also call us anytime during business hours to check the status of your order.

While we don't provide full electrical system design services, we offer valuable technical guidance!

We Can Help With:

• Product Selection: Right products for specific applications
• System Compatibility: Ensuring components work together
• Technical Specifications: Detailed product specifications
• Standards Compliance: Meeting industry standards (IS, IEC, etc.)
• Best Practices: Installation and maintenance guidelines
• Load Calculations: Basic guidance for product sizing

For Complete Electrical System Design:
We recommend consulting with a licensed electrical engineer or contractor. We can:

• Provide product specifications for their design
• Offer technical data for calculations
• Recommend suitable products for the design
• Work with your consultant throughout the project

Our Limitations:
• We don't provide formal engineering drawings
• We don't perform detailed load calculations
• We don't provide electrical safety certifications
• We don't sign off on electrical designs

Our role is to provide the right products and technical information to support your electrical consultant's design.

Our return and exchange policy is designed to be fair to both customers and our business.

1. Wrong Product/Delivery:
• Accepted within 7 days of delivery
• Product must be in original condition
• All packaging and accessories must be intact
• Free replacement with correct product

2. Defective Products:
• Covered under warranty period
• Manufacturing defects only
• Replacement as per warranty terms
• Original invoice required

3. Change of Mind:
• Generally not accepted
• May be considered for unopened products
• 15% restocking fee applies
• Return shipping at customer's expense

Return Process:

1. Contact us immediately for return authorization
2. Get Return Authorization Number (RAN)
3. Pack product securely with all accessories
4. Include original invoice and RAN
5. Ship to our address (return shipping may apply)

Refund Process:

• Refunds processed within 7-14 working days
• Same payment method used for purchase
• Bank transfers may take additional time
• Refund confirmation sent via email

Non-Returnable Items:
• Customized or made-to-order products
• Opened cable drums
• Cut-to-length products
• Special order items
• Products with tamper seals broken

Please check with us before purchase if you have concerns about returns.